Orders and service management

In your client area, you can manage paid services. A service is a product that the provider offers to the client. For example, a virtual server, domain name, or SSL certificate. In BILLmanager, each service has:

• a name — the title assigned by your provider, such as "Virtual Server" or "Domain Names";
• a tariff plan — the rules for calculating the service cost;
• a status — active, suspended, or deleted;
• parameters — validity period, resources, provider, etc.

Service data is stored in the client's profile.

Orders

To see the list of completed orders and their status, enter Clients → Orders.

The list of orders is divided into two blocks:

• pending payment — services have been ordered and payment is pending. To proceed to payment, click Pay.
• paid services — these services have been paid for and are ready to be used. For some services, you can open the Instruction Manual, which contains license information and installation recommendations.

Service management

The Goods/Services section contains information about all services and allows you to manage them.

In this section you can:

• Edit service parameters — make changes to previously ordered services. You can change the service extension period, add additional resources from the list of available resources;
• Delete services — the ability to delete services is regulated by the provider. There may be different rules for deleting services for different types of products;
• Extend service validity period;
• See the History of service changes, for example: activation, stop or start of the service;
• Ask the provider a question about a service.

For some types of services, you can change additional settings. For example:

• IP addresses for Virtual Servers;
• Statistics for Virtual Servers and Virtual Hosting;
• Whois, NS and Verify for Domains;
• Virtual Servers for Virtual Data Centers.

Service information

The clients can see the following Statuses:

•  — automatic renewal;
• Ordered — a service is in the Cart waiting for payment. Or the payment has been already made, but the billing system hasn't received the funds yet; 
• Active — a service is active;
• Suspended — a service has been suspended by the client;
• Suspended by administrator — a service has been suspended by the administrator;
• Suspended due to abuse  — a service was suspended automatically after the abuse limit had been reached;
• In progress — the billing system is activating a service. This status can have several states:
  • activation;
  • suspension;
  • resume;
  • reboot;
  • renewal;
  • transfer;
  • deletion.
• Configuration required  — the quick order option is activated. A client needs to specify additional information to complete the order.  Learn more under ;
• Not available  — the remote control panel has insufficient resources for service activation.

"Active Services" widget

The widget is available in the client interface on the main page. The widget displays information about your active services:

Active Services — information about all active services. Contains the following columns:

• id — service id. Click on a row to navigate to the services list, which will automatically be filtered by the selected id.
• Name — the service name specified by the provider.
• Expiration date — the date until which the current service is active. For example, "Expires 2025-08-07" if the service is still active at the time of display, or "Stopped 2025-07-01" if the service has expired.
• Auto-Renewal — the auto-renewal status of the service. Possible values: On or Off.
• Renew — the renewal cost for the billing period. For example, "1.00 USD/day" or "500 USD/year". Click on a row to proceed with payment for renewal.

Services with overages — information about services that have recorded overages in the current billing period:

• id — service ID. Click on a row to navigate to the services list, which will automatically be filtered by the selected ID.
• Name — the service name specified by the provider.
• Expiration date — the date until which the current service is active. For example, "Expires 2025-08-07" if the service is still active at the time of display, or "Stopped 2025-07-01" if the service has expired.
• Overage cost — the current overage cost. If multiple add-ons have recorded overages for the service, the total cost will be displayed. Click on a row to navigate to the Service overage section for the current reporting period.

If no data is available, you will see a message stating that it will appear once more information is gathered.