Support of VMmanager 5 Cloud includes three stages:
GA (General availability) — main support stage;
LTS (Long-term support) — limited support stage;
EOL (End-of-life) — support withdrawal stage.
The duration of each step is determined by VMmanager 5 Cloud life cycle stages.
Stage
Software updates
Technical support
Documentation
Start
GA
Expansion of functionality
Fixing errors and vulnerabilities
Provided in full
Provided in full
Q2 2013
LTS
Modifications related to changes in legislation
Fixing critical errors and vulnerabilities, except those related to the use of unsupported versions of operating systems (OS). Read more about the supported OS inHardware requirements.
Expansion of functionality is not provided
Consulting support is provided for the product, which is not incident-related and does not require technical actions
Provided in full
Q2 2020
EOL
Not provided
Not provided
Provided in full
01/02/2023
The latest available version of the control panel is 5.340.0.
Note
From 01/06/2023 technical support will only be provided as part of the migration from the fifth to the sixth version of the product.
The article was last updated on 03.25.2025. The article was prepared by technical writers of ISPsystem.
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