8002

Description

The error occurs when calling:

• to a nonexistent server via an API request;
• to an entity that is associated with a nonexistent server. This situation may occur if the entity settings were changed not via the platform interface, but via database queries.

Contents

Error 8002, Server not found

Possible solutions

• If the error occurs when calling a nonexistent server, specify the id of an existing server in the request.
• If the error occurs when calling an entity associated with a server, change the binding of the problem entity in the database. To do this, specify the identifier of the existing server in the server field of this entity. Example for BMC:
  
  1. Connect to the server with the platform via SSH.
     

     There are potential risks involved in altering a database. We do not recommend making manual edits to the database, as it can disrupt the correct operation of the platform.

     Create a backup of the platform before performing any actions with the database.

  2. Open the DBMS console:

     docker exec -it mysql bash -c "mysql dci_1 -p\$MYSQL_ROOT_PASSWORD"

  3. Execute the request:

     UPDATE dci_ipmi SET server = <new_server_id> WHERE id = <bmc_id>;

     Comments to the command

     <bmc_id> — id of the BMC

     <new_server_id> — id of the nonexistent server

  4. Exit the DBMS console:

     exit