| Error code | Interface message | Brief description | Possible solutions |
|---|---|---|---|
Unhandled exception occurred during processing your request | An unexpected error occured while executing the request. | Contact technical support. | |
| Unexpected Error | An error has occurred that cannot be recognized by the platform. | Examine the logs of the service that was accessed when the error occurred. | |
| User not found | This error occurs in the auth_v3 authorization service when performing an operation with a user that is not in the service database. | Check if the user to which the service is connecting exists. Create one if necessary. | |
| User already exists | The account has already been created in the platform. | Select a different email as the username. | |
| Access denied | The auth_v3 service executes a request with a session that does not have enough permissions to execute the request. | Perform authorization with an up-to-date token. | |
| Trustee user already exists | This error occurs when trying to create a second trusted user. | Clear the database and repeat the installation. | |
| 5100 | Range has an intersection with the other one | The address space of the IP address blocks overlaps. | Change the block settings so that they do not overlap. |
| 5101 | Net has an intersection with the other one | The address space of the networks overlaps. | Change the settings of the networks so that they do not overlap. |
| 5102 | IP-address has an intersection with the other one | The IP addresses are the same. | Specify a unique IP address. |
| 5200 | Invalid IP net should be address/mask | Incorrect network format. | Specify the format as address/mask. |
| 5201 | Ip address does not belong to net | The IP address does not belong to the network. | Specify the IP address that belongs to the network. |
| 5202 | Gateway does not belong to net | The gateway does not belong to the network. | Specify the gateway address that belongs to the network. |
| 5203 | Locked IP-address could not be removed | A blocked IP address cannot be deleted. | Disable IP address blocking. |
| 5204 | There are some addresses in the net that won't remain the new one | Some of the busy IP addresses do not fall into the new range. | Specify the IP addresses included in the new range. |
| 5205 | Could not delete net with busy/locked address | You cannot delete a network with busy or blocked addresses. | Release or unblock IP addresses. |
| 5206 | IP address reserve as range not supported should be address or address/mask | An IP address or network must be specified in address/mask format. | Check that the data entered is correct. |
| 5207 | Public userspace could not be deleted | The public namespace cannot be deleted. | |
| 5208 | IP range does not belong to any network | The IP address does not belong to any network. | Specify the IP address that belongs to the network. |
| 5209 | IPv6 block prefix cannot be changed | The IPv6 address block prefix cannot be changed. | |
| 5300 | Not enough free IP in the pool | There are not enough free IP addresses in the pool. | Increase the pool or release any unused addresses. |
| 5301 | Invalid prefix value | The prefix is specified incorrectly. | Specify the correct value of the prefix. |
| 5401 | Invalid integration data with IPmanager 5 | Incorrect data for integration with IPmanager 5 specified. | Check that the settings are correct. |
| 5404 | Another migration process is already running | The migration process is already running. | Wait for the migration process to complete before starting the next one. |
| 8002 | Server not found | Calling a nonexistent server or an entity that is associated with it. | Specify the id of an existing server or change the entity binding in the database. |
| 8003 | Ipmi not found | The connection to BMC is not found. | Change the connection to BMC to an existing one. |
| 8050 | Rack is not in this location | The rack is in a different location. | Select a rack in the same location. |
| 8051 | Ipmi not connected to server | BMC is not connected to the server. | Add a BMC connection to the server. |
| 8052 | Ip not assigned to server | An IP address is not assigned to the server. | Assign an IP address to the server. |
| 8053 | Ip not allocated | No IP address is allocated. | Allocate an IP address. |
| 8054 | Location cannot be removed | The location cannot be deleted. | Delete all equipment in the location and repeat the deletion. |
| 8055 | Location still being created | The location is still being created. | Wait until the location creation is complete. |
| 8056 | Location check failed | Error when checking the location. | Check access to the location and repeat the operation. |
| 8057 | Dhcp interfaces not set | The DHCP interface is not installed. | Select the DHCP interface in the location settings. |
| 8058 | Location does not have such interface | The location has no interfaces. | Reconnect the location. If the error persists, check the network settings of the location server. |
| 8059 | Location is already being set up | The location is already being set up. | Wait until the location setup is complete. |
| 8060 | Location does not have such address | The location does not have an IP address. | Specify the IP address in the location settings. |
| 8061 | OS template on location is not OK | Problems with OS templates on location. | Re-select the templates in the location settings. If the error persists, check network connections and log contents. |
| 8062 | Switch port already in use | The switch port is already in use. | Select a different port. |
| 8065 | Unit already in use | The unit is already in use. | Select a different unit. |
| 8066 | Location status is not OK | The status of the location is different from OK. | Check the status and settings of the location. |
| 8067 | Operation is running on the server | The operation is already running on the server. | Wait until the operation is complete. |
| 8068 | No running operations | The operation status cannot be retrieved because there are no running operations. | |
| 8069 | PDU port already in use | The PDU port is already in use. | Select a different port. |
| 8071 | PDU does not have such port | PDU does not have the specified port. | Select an existing port. |
| 8072 | Unit number is out of range | The unit number is larger than the rack size. | Select a unit within the size of the rack. |
| 8073 | Limit exceeded | The limit on the amount of equipment has been exceeded. | Increase the amount of equipment in the license settings or remove unused equipment. |
| 8074 | Platform cannot be removed | The platform cannot be deleted. | Delete servers with this platform, then repeat the delete operation. |
| 8075 | User already exists | The user already exists. | Check uniqueness of the user's email |
| 8076 | Access for server denied | Access to the server is denied. | Check the user's permissions. |
| 8077 | Access for ip denied | Access to the IP address is denied. | Check the user's permissions. |
| 8078 | Access for operation denied | Access to perform the operation is denied. | Check the user's permissions. |
| 8079 | Wrong operation type | Incorrect type of operation. | Specify the correct type of operation (diag for diagnostics, rescue for recovery, or os for OS installation). |
| 8080 | Chassis is not in this rack | The chassis is not in this rack. | Select a chassis in the required rack. |
| 8081 | Server does not have such param | The server does not have a slot parameter. | Do not specify the slot parameter. |
| 8082 | Blade server does not have such param | The blade server does not have a unit parameter. | Do not specify the unit parameter. |
| 8083 | Chassis slot already in use | The chassis slot is already in use. | Select a different chassis slot. |
| 8084 | Chassis slot number is out of range | The chassis slot number is larger than the rack size. | Specify the slot number within the rack size. |
| 8085 | Blade server size must be whole number | The size of the blade server must be an integer. | Specify an integer for the size of the blade server. |
| 8086 | Vlan already exists | The VLAN already exists. | Check the uniqueness of the VLAN id. |
| 8087 | There are some interfaces in the location VLAN | You cannot delete the VLAN because it is used by devices. | Remove all used addresses from the VLAN and repeat the delete operation. |
| 8088 | Invalid platform type | Incorrect platform type. | Choose a different platform. |
| 8089 | Invalid IP address protocol version | Incorrect IP protocol version. | Selects the IPv4 or IPv6 version. |
| 8090 | Uplink port can not change connection. Remove uplink state first | You cannot change the connection for the uplink port. | Select a different switch port. |
| 8091 | Can not edit port that works in uplink mode | You cannot edit a port that is used as an uplink. | Select a different switch port. |
| 8092 | Service port can not change connection. Remove service state first | You cannot change the connection to the service port. | Select a different switch port. |
| 8093 | There is no such connection type | Incorrect connection type. | Specify the correct connection type. |
| 8094 | ISO image status is not OK | Problems with the ISO image. | Check the ISO image file, try uploading again. |
| 8095 | Access for iso image denied | No access to the ISO image. | Check the user permissions and file permissions of the ISO image. |
| 8096 | The template does not support this raid type | The template does not support this type of RAID. | Select a different template. |
| 8097 | Recipe already exist | The script already exists. | Check the uniqueness of the script name. |
| 8098 | User access denied | The user is denied access. | Check the user's permissions. |
| 8099 | Has no access to recipe | No access to the script. | Check the user's permissions. |
| 8100 | Invalid ip creation parameters | Incorrect IP address creation parameters. | Check that the parameters are correct. |
| 8101 | Failed to process auth settings | Error processing authorization settings. | Check the authorization settings and repeat the operation. |
| 8102 | Invalid family prefix | Incorrect network prefix. | For IPv4, specify a prefix of at least 26; for IPv6, specify a prefix of at least 65. |
| 8103 | Invalid vlan range | Incorrect VLAN value. | Specify a correct VLAN value. |
| 8104 | Vlan identifier out of range | Incorrect VLAN id value. | Specify a VLAN id from the range allowed in the location. |
| 8105 | Invalid range value | The parameter value is out of range. | Specify the correct value of the parameter within the range. |
| 8106 | Invalid address | Incorrect network address. | Check the network configuration. |
| 8107 | IPMI address was not set | BMC address is not specified. | Specify the BMC address. |
| 8108 | Passed invalid format of custom field | Incorrect format of the custom parameter. | Check the format of the parameter. |
| 8109 | Custom fields for this entity haven't been set up | Custom parameters are not supported for this object. | |
| 8110 | Custom field validation error | Custom parameter validation error. | Check that the custom parameter is correct. |
| 8111 | Repository with the same name already exists | A repository with that name has already been added. | Specify a different name for the repository. |
| 8112 | There should be metadata.xml in repository | The repository must contain a metadata.xml file. | Check to see if the file is available. |
| 8113 | Location OS template with the same name already exists | An OS template with that name is already on the location. | Specify a different name for the template. |
| 8114 | User change in auth service failed | Failed to change authorization settings. | Check that the settings are correct. |
| 8115 | Unsupported in demo | Not supported in the demo version. | |
| 8116 | License packet is only available for Infrastructure license type | The resource package is only available for the Infrastructure license. | Purchase an Infrastructure license. |
| 8117 | Activate license packet failed | Resource package activation error. | Check the license settings. |
| 8118 | Wrong BMC type | Incorrect BMC type. | Select BMC Redfish. |
| 8119 | Some locations have no related warehouses | Some locations are not connected to warehouses. | Customize the connection of locations to warehouses. |
| 8120 | Some provided locations do not exists | Some locations do not exist. | Check the settings of the locations. |
| 8121 | Some provided warehouses do not exists | Some warehouses do not exist. | Check the settings of the warehouses. |
| 8122 | Some locations have no related warehouses for spare parts registering | Some locations are not linked to warehouses for inventory management. | Check the settings of the locations. |
| 8123 | Some provided locations do not exists for spare parts registering | Some locations do not exist. Unable to manage devices. | Check the settings of the locations. |
| 8124 | Some provided warehouses do not exists for spare parts registering | Some warehouses do not exist. Unable to manage devices. | Check the settings of the warehouses. |
| 8125 | Got unsupported time type | Unsupported time type. | Specify the Host or Ntp type. |
| 8126 | Got empty NTP servers URLs list | There is no list of URLs for NTP servers. | Specify a list of URLs for NTP servers. |
| 8127 | Got empty time type | The time type is missing. | Specify the time type. |
| 8128 | Entity with such name already exists at location | An object with this name already exists in the location. | Specify a different name for the object. |
| 8129 | Max request size exceeded | The file size is too large. | Select a file with a size no larger than 16 MiB. |
| 8130 | Uploaded data MIME type is not multipart | The MIME type of the transmitted file is not multipart. | Specify the multipart type for the file to be transmitted. |
| 8132 | The server warehouse is not in the list of warehouses of the server location | The warehouse is not in the list of warehouses for the location. | Check the warehouse settings. |
| 8200 | Invalid rack size | Incorrect rack size. | Specify a size from 1 to 99. |
| 8201 | IntelAMT not connected to server | Intel AMT is not connected to the server. | Add a server connection to Intel AMT. |
| 8202 | IPMI connection with this server already exists | Connection to the BMC server already exists. | Check the BMC connection settings. If necessary, delete it and create it again. |
| 8203 | IntelAMT connection with this server already exists | Connection to the Intel AMT server already exists. | Check the Intel AMT connection settings. If necessary, delete it and create it again. |
| 8204 | Disk layout is empty | The disk is is not partitioned. | Add disk partitioning. |
| 8205 | Allow only one partition without size | The size can be omitted for only one partition. | Specify the size of the partition. |
| 8206 | Allow only one OS install parameter | There can only be one OS install parameter. | Remove the unnecessary install_os sections. |
| 8207 | Mountpoint can't be used twice | One mount point cannot be specified twice. | Use unique mount points. |
| 8208 | Only root mountpoint can be without size | Only the root mount point can be unsized. | Specify the size for the mount points. |
| 8209 | Port is aggregation participant | You cannot edit a port that is a member of an aggregation. | Change the settings of the aggregation itself, not its members. |
| 8210 | Range does not belong to the network | The IP address range must belong to the physical network. | Select the IP addresses belonging to the physical network. |
| 8211 | The servers search is already set up for this location | Server auto-adding is already configured for this location. | Check the settings of the Server auto-add module. |
| 8212 | Incorrect OS template type | Incorrect template type for server auto-adding. | Specify the serversearch template type. |
| 8213 | IP address does not belong to the network | The IP address must belong to the physical network. | Select the IP address belonging to the physical network. |
| 8214 | Deleting the server search setting is already being processed | The server auto-adding settings are already being deleted. | Wait for the settings to be deleted. |
| 8215 | The servers search module is disabled | The Server auto-add module is disabled. | Enable the Server auto-add module. |
| 8217 | Is not Nginx address | The nginx address is not specified. | Specify the nginx address. |
| 8218 | Disabling the server search setting is already being processed | The server auto-adding settings are already being disabled. | Wait for the settings to be disabled. |
| 8219 | The server search setting is already disabled | The server auto-adding settings are already disabled. | |
| 8220 | Enabling the server search setting is already being processed | The server auto-adding settings are already being enabled. | Wait for the settings to be enabled. |
| 8221 | The server search setting is already enabled | The server auto-adding settings are already enabled. | |
| 8222 | Ipmi pool is not passed | There is no pool of IP addresses for BMC. | Allocate an IP address pool for the BMC. |
| 8224 | Parametr is not set | The required parameter is not specified. | Check the contents of the query with the schematics in the API documentation. |
| 8225 | Server already commissioning | The server is already in service. | |
| 8226 | Invalid server MAC-address | Incorrect server MAC address. | Check if the MAC address is correct. |
| 8227 | Сannot start an operation on a server that has not been commissioned | You cannot run the operation on the server because it is not in service. | Put the server into service. |
| 8230 | User vlans module disabled | The VPU module is disabled. | Enable the VPU module. |
| 8231 | Location has no available vlans in range for allocating | The VLAN limit has been reached at the location. | Delete any unused VLANs. |
| 8232 | User vlans limit exceeded | The VPU limit has been reached. | Delete any unused VPUs. |
| 8233 | User has no access to edit switch port connection | The user does not have permission to change the port settings. | Check the user's permissions. |
| 8234 | Сannot modify a server that has not been commissioned | You cannot modify a server that is not found via auto-adding or is not in the list of found servers. | |
| 8235 | Ipmi user already exist | The BMC user already exists. | |
| 8236 | Can not modify Ipmi administrator | You cannot delete the IPMI administrator under which the integration is configured. | |
| 8238 | Access for OS template denied | No access to the OS template. | Check the template settings. |
| 8239 | Storage type already exist | The drive type already exists. | Specify another type. |
| 8240 | RAM type already exist | The RAM type already exists. | Specify another type. |
| 8241 | PCI type already exist | The PCI type already exists. | Specify another type. |
| 8242 | Warehouse part barcode already exist | A device with that name or barcode already exists. | Specify a different name or barcode. |
| 8243 | Warehouse module is not enabled | The Inventory management module is not installed. | Install the module. |
| 8244 | Spare part status is not 'in_server' | You can only specify the UUID of a part if it is in the server. | Insert the part in the server. |
| 8245 | Server component is already associated with spare part | The part is already linked to the server. | Remove the part from the server. |
| 8246 | CPU type already exist | The CPU type already exists. | Specify another type. |
| 8247 | Warehouse module is not paid | The Inventory management module is not included in your license. | Include the module in the license settings. |
| 8248 | VPU module disabled | The VPU module is disabled. | Enable the module. |
| 8249 | VPU module has been already setuped on the location | The VPU module is already being configured at the location. | Wait until the configuration is complete. |
| 8250 | VPU module does not setuped on the location | The VPU module is not configured at the location. | Configure the module. |
| 8251 | VPU network deletion already in process | The VPU network is already being deleted. | Wait for the network to be deleted. |
| 8252 | VPU network status is not ok | VPU network problems. | Check the network configuration. |
| 8253 | VPU network does not belong location | The VPU network does not belong to the location. | Configure the VPU module at the required location. |
| 8256 | Cannot use VPU networks from different VLANs | You cannot use VPU networks from different VLANs. | Use networks from the same VLAN. |
| 8257 | Cannot allocate VPU networks from vlan to different servers | You cannot allocate an address from the VPU network to different servers. | |
| 8258 | Main ip should be from VPU network | The primary IP address must belong to the VPU network. | Assign a main IP address from the VPU network. |
| 8260 | VPU module has settings on locations | The module cannot be deleted because it is configured at locations. | Delete the VPU settings before deleting the module. |
| 8262 | Wrong VPU network type | Incorrect VPU network type. | Select the required network type: for BMC or for servers. |
| 8263 | There are no free addresses in VPU network | No free addresses are available in the VPU network. | Delete any unused addresses. |
| 8264 | VPU network has allocated IP-adresses | You cannot delete a VPU network if its addresses are allocated to devices. | Disable IP address allocation for servers or BMC. |
| 8265 | Can not delete VLAN with VPU networks | You cannot delete a VLAN if it has a VPU. | Delete the VPU networks before deleting the VLAN. |
| 8266 | VPU setting has networks | You cannot delete VPU settings if there are networks with that setting. | Delete networks before deleting settings. |
| 8267 | VPU setting deletion already in process | The VPU settings are already being deleted. | Wait for the settings to be deleted. |
| 8268 | Main VPU network should be server type | The main IP address from the VPU network must be assigned to the server. | Assign a main IP address to the server. |
| 8269 | Server not in exploitation | The server is not in service. | Put the server into service. |
| 8270 | MAC address already exists | The MAC address already exists. | Check the uniqueness of the MAC address. |
| 8271 | New chassis is not in the same location | The selected chassis is in a different location. | Select a chassis from the required location. |
| 8272 | Chassis slot is not specified | An extra slot or chassis parameter is specified. | Check the contents of the query with the schematics in the API documentation. |
| 8273 | Warehouse device limit exceeded | The limit of devices in warehouse has been reached. | Delete any unused devices or increase the number of devices for the Inventory management module in the license settings. |
| 8274 | Other spare type already exist | This type of equipment already exists. | Specify a different type of equipment. |
| 8275 | Switch not in exploitation | The switch is not in service. | Put the switch into service. |
| 8276 | Parameter must not be null | The parameter cannot be null. | Specify a value for the parameter. |
| 8277 | Switch has no connection params | The switch has no connection parameters. | Specify the connection parameters. |
| 8278 | It is forbidden to change the switch handler type. Type has already been set. | You cannot change the switch handler type. | Delete the switch and add it again with a new handler. |
| 8279 | PDU not in exploitation | The PDU is not in service. | Put the PDU into service. |
| 8280 | It is forbidden to change the pdu handler type. Type has already been set | You cannot change the PDU handler type. | Delete the PDU and add it again with a new handler. |
| 8281 | Pdu has no connection params | The PDU has no connection parameters. | Specify the connection parameters. |
| 8282 | There is no way to start operation without MAC-address | You cannot start an operation without specifying a MAC address. | Specify the MAC address of the server and restart the operation. |
| 8283 | Error occurs in check method of async handler | Handler check method error. | Repeat the operation or refresh the page. |
| 8284 | Error occurs in process method of async handler | Handler execution method error. | Repeat the operation or refresh the page. |
| 8285 | UPS not in exploitation | The UPS is not in service. | Put the UPS into service. |
| 8286 | It is forbidden to change the ups handler type. Type has already been set | You cannot change the UPS handler type. | Remove the UPS and add it again it with a new handler. |
| 8287 | Ups has no connection params | The UPS has no connection parameters. | Specify the connection parameters. |
| 8288 | Rack view module is not paid | The Rack visualization module is not included in the license. | Include the module in the license settings. |
| 8289 | Rack view module is not enabled | The Rack visualization module is disabled. | Install the Rack visualization module |
| 8290 | Repository has installed location OS template | You cannot delete a repository if its templates are used in a location. | Remove the templates in the location settings before deleting the repository. |
| 8291 | Entity with such name already exists | An object with this name already exists. | Edit the name of the object. |
| 8292 | Invalid chassis size | Incorrect chassis size. | Specify a correct chassis size. |
| 8293 | Warehouse name already exists | A warehouse by that name already exists. | Edit the name of the warehouse. |
| 8294 | Operation not allowed due to unconfigured DHCP server | Server operation prohibited. | Check the location and server settings. |
| 8295 | Platform size cannot be increased only reduced | You cannot increase the size of a platform if there are servers with that platform. | Delete servers with the platform. |
| 8296 | License packet is already activated. If activated license packet is not listed in settings try to update license | The resource package has already been activated. | Check the package activation code, update the license information. |
| 8298 | Not allowed for this type of server search | The server auto-adding template does not support this type. | |
| 8299 | Such address already exists | The IP address already exists. | Specify a different IP address. |
| 8300 | Such operation template could not be removed | The template is used by the Servers auto-add module and cannot be deleted. | Select a different template in the module settings. |
| 8301 | Entity doesn't have configured custom field | A custom field has not been created for the object, therefore you cannot delete it. | |
| 8501 | Query to IPmgr6 failed | The dci_back service request to the ipmgr service failed. | Check the status of the dci_ipmgr_1 container and its services. Check the settings of the "Integration with IPmanager 6" module |
| 8504 | License expired | The product license has expired. | Renew the license or update the license information in the platform. |
| 8512 | Eservice protocol validation failed | No handler was found for this type of equipment. | Select an available handler. |
| 8519 | Start update failed | Unable to update the platform. | Wait a few minutes for the update to complete. Examine errors in the /opt/ispsystem/dci/install.log log file of the server with the platform. |
| 8520 | Server main IP bad status | The status of the server's primary IPv4 address is different from OK or ALLOCATING. | Delete and re-assign the primary IPv4 address to the server. Wait for the IP address to become OK and then restart the operation. |
| 8522 | License update error | Unable to update license information or activate a resource pack. | Check the license status in your client area. |
| 8725 | Extra map object not found | The DC map object is not found. | Select an existing object or create a new one. |
| 9502 | Failed to get update status | Unable to get the update status. | Check the dci service status and examine the service log. |
| 9506 | Failed to get last version | The platform cannot retrieve information about the latest updates. | Check the contents of the CurrentVersion parameter in the file /opt/ispsystem/dci/config.json on the server with the platform. |
| 9519 | Failed to get stage info from config | The platform cannot retrieve information about the latest updates. | Check the dci service status and examine the service log: |
| 9520 | Failed to get changelog info | The platform cannot connect to ISPsystem repository. | Wait until all services have started. |
| 10104 | Remote execution error | The platform failed to establish a remote connection to the location. | Check the connection to the location and to BMC. |
| 10106 | graphite request error | Error requesting the graphite. | Contact technical support. |
| 10107 | Grafana request error | Error requesting the grafana service. | Remove the conflicting net-tools package from the platform server. |
| 22002 | User exists | A user with this email exists. | Specify the user's unique email address. |
| 22005 | Invalid old password | Incorrect old password. | Check that the old password is correct. |
| 22007 | Required user not found or password is incorrect | The user is not found or the password is incorrect. | Check the user's credentials. |
| 22008 | Token expiration date in past | The lifetime of the authorization token has expired. | Update the authorization token. |
| 22009 | Token not found or unavailable for current user | The authorization token was not found or is not available for this user. | Check if the user's session is active. |
| 22010 | Passwords can not be same | The new password must be different from the old password. | Edit the new password. |
| 22015 | Invalid key | Invalid authorization key. | Check that the key is correct. |
| 22016 | Missed required property | Missing mandatory parameter in the request. | Check the parameters of the request. |
| 22017 | 2FA check failed | Two-factor authentication failed. | Try logging in again. |
| 22020 | Failed to generate QR code | Failed to create a QR code. | Repeat the operation. |
| 22023 | Setting is restricted | Access to configuration is restricted. | Check the user permissions to access the configuration. |
| 22027 | Invalid restriction value please try again. | Incorrect restriction setting. | Check that the settings are correct. |
| 22030 | Cannot delete default restriction. | You cannot delete a system role. | |
| 22032 | SSH key with such name exists | An SSH key with that name already exists. | Specify a unique name for the SSH key. |
| 22035 | You could switch to only one user at time | You cannot log in with user permissions more than once in a row. | To log in with another user's permissions, first return to your account. |
| 666004 | Getting value error from vault | The licensing service cannot get the contents of the private SSH key or license token from the vault service. | Check the availability of the vault service from the licensing service container. Examine the vault service log. |
| License is expired | The product license has expired or has not yet started. |
|