| Error code | Interface message | Brief description | Possible solutions |
|---|---|---|---|
Unexpected Error | An error has occurred that cannot be detected by the platform. | Study the logs of the service that was accessed when the error occurred. Contact the technical support. | |
Unauthorized | The request was executed without authorization. | Make sure that the request is executed under the authorized user name. | |
Bad request | Error in forming or processing a request. | If the request is executed via API, check the format of the request. | |
Forbidden | No permissions to execute the request. | Check the permission level of the user executing the request. | |
The VM is blocked | The error can occur if the administrator stopped the user's VM and then the VM was started by non-platform means. |
| |
| 5233 | Task registration error | The task cannot be registered. | Repeat the operation that caused the error. If the error occurs again, contact technical support. |
Failed to put SSH-key on node. Check your password or ~/.ssh/authorized_keys on node | An error occurs when trying to copy the platform SSH key to a cluster node or Ceph storage. | Check the connection to the cluster node or Ceph storage via SSH. | |
License expired | License expired. | Check the license expiration date. If the license is valid, activate it. | |
No KVM virtualization support on node | The connected cluster node does not support hardware virtualization. | Enable hardware virtualization support in the BIOS/UEFI of the cluster node. | |
Сan not get node info | Unable to get cluster node information. | Check the connection to the cluster node via SSH. | |
Release data unavailable | No access to Changelog messages. | Check access to the Changelog files. If the platform uses a proxy server, check its settings. | |
Unsupported operating system on node | An unsupported OS is installed on the connecting cluster node. | Install a supported OS and reconnect the node. | |
Storage on destination node is not active | The error may occur when selecting a storage with a status other than "Active". | Check the status of the storage. If it is out of service, select another one. |