Can I pay part of the services in rubles, and part in euros?
There are two client areas available for you in ISPsystem: Russian (payment in rubles only) and European (payments in euros only). Different payment methods are available for each of them. Only one client area can be activated for one account, so you need to choose the appropriate type of currency (rubles or euros), payment methods and register in the Russian or foreign system.
Why is the service still not active after I have paid for it?
This could be for the following reasons:
- The payment has not yet been credited because it is being checked by the payment system or the accounting department. Wait or create a technical support request (conditional crediting is available only for bank transfers when a payment order is provided).
- The payment was not linked to the order. That is, the balance was topped up without linking to the service (not through the cart). Go to the cart and pay for the service from your personal account.
What will happen to the balance of my personal account if the money is not spent for a long time?
The cash will remain on the balance during the year. If at the end of the term the user will not renew the account, purchase ISPsystem services or ask for a refund, the account will be charged 50 euros per year for keeping records of the personal account. Charges will continue until the balance on the personal account reaches zero.
I cannot log in to my client area / platform
First, you need to determine where you are unable to log in to: to the control panel / platform or to the ISPsystem client area. To do this, check the address in the browser bar:
- control panel — https://<server ip address>:1500/mgrname, where mgrname is the short name of the control panel.
-
ISPsystem client area — https://eu.ispsystem.com/.
Details
To the control panel / platform
- As a user
If you are unable to log in to the control panel as a user, contact your hosting provider who provided you the panel. It will provide a new password for access.
If you cannot remember the name of the provider, here are two ways to find out: -
- Find payment documents (receipts, letters of payment and service activation). They include contacts of the company that provides hosting services.
- Use a free service that identifies the hosting provider by the website address. For example: www.whoishostingthis.com.
- As administrator (root)
If you cannot access the control panel with the root password, check if you can connect to the server where the panel is installed with this password via SSH: -
- If you successfully logged in to the server, make sure the password is correct and without a space at the end;
- If you are unable to access the server, contact the hosting provider from whom you rented the server. It will reset the root password and you will be able to log in to the panel with the new password.
- With administrator permissions to v6 platform
If the credentials for authorization in the platform are incorrect or lost, but you have access to the server via SSH, you can log in with a key.
Please refer to the documentation.
ISPsystem client area
If you are unable to log in to your Client area of ISPsystem, restore the password. You can do this on the login form (Restore password button). You can also contact the Customer Service Department for assistance via e-mail help@ispsystem.com or through the online chatroom at our website.
How do I change my account username or email?
The username and email address in the ISPsystem client area are the same and function as the user ID. Its value can be changed only by ISPsystem Customer Service Department specialists. You can contact them through your Client area.
I forgot/lost my account information, how do I regain access?
If the details for authorization in the client area are lost, you can restore them through technical support service. To do this, email us at help@ispsystem.com from the email account you registered your account with. The support staff will generate new authorization details.