How to obtain documents
Invoices are available in the the client area under the Billing section.
The following ways of receiving documents are available when configuring the Payer:
- in the client area — documents will be available in the client area, under the Billing section;
- by email — the documents will be sent to the specified email address.
Sending be post is not available
How to sign an agreement
For commercial organizations services are ordered under the ISPsystem software license agreement posted on our website. The offer agreement by its legal nature, as well as for the purposes of accounting and tax accounting, is equivalent to an agreement in the form of a document.
How to delete a payment if the amount or product in the order is incorrect
You can only delete a payment if it is in the New status.
To delete a payment:
- Log in to your client area.
- Enter Billing → Payments.
- Select the payment and click Delete.
Deleting a payment in the New status
How to change the subject of the invoice
The subject of the invoice is indicated automatically:
- when ordering the service, specify the name of the expense in the invoice, for example, "Software License extension DCImanager 6 #661 (from 2023-02-24 to 2023-03-24) Equipment - 50 pcs";
- when topping up the account, “Advance payment” is indicated in the invoice.
If you need to edit the wording, contact Customer Service through the client area.