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Support

License got stuck during the payment process

DescriptionLink to Description

The license gets stuck in the Payment in progress status and any operations with the service are unavailable. This happens if for some reason you were unable to pay for the license on the first attempt. For example, connection lost, incorrect data entered, error on the bank's side, etc.

SolutionLink to Solution

Contact technical support to delete the stuck license or order a new one. For more details on how to contact ISPsystem technical support see the article Technical support.

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The article was last updated on 02.12.2025. The article was prepared by technical writers of ISPsystem .