object(stdClass)#3123 (5) {
  ["id"]=>
  int(1185)
  ["created_at"]=>
  string(19) "2024-07-24 06:37:03"
  ["updated_at"]=>
  string(19) "2025-04-28 07:22:28"
  ["from"]=>
  string(14) "/docs/x/HagHBQ"
  ["to"]=>
  string(52) "/docs/b6c/provider-settings/payment-gateways/unitpay"
}
string(14) "/docs/x/HagHBQ"

License got stuck during the payment process

ISPsystem Knowledge Base. General questions

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ISPsystem Knowledge Base. General questions

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License got stuck during the payment process

Description

The license gets stuck in the Payment in progress status and any operations with the service are unavailable. This happens if for some reason you were unable to pay for the license on the first attempt. For example, connection lost, incorrect data entered, error on the bank's side, etc.

Solution

Contact technical support to delete the stuck license or order a new one. For more details on how to contact ISPsystem technical support see the article Technical support.

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