A credit limit is a reserve of funds that allows you to order services on credit for a month. The amount owed cannot exceed the limit and must be repaid within the time limit set by the provider.
Information about the credit limit
On the first day of each month, the billing system generates invoices for unpaid expenses over the preceding month. After the invoice is issued, payment must be made by the 15th day of the current month. From the 16th day, the payment becomes overdue. A grace period of 15 days is given to effect the overdue payment.
If the overdue payment is not repaid, the credit limit will become unavailable from the 30th day of the current month.
When the credit limit is blocked, the following actions are not available:
- payment for a service;
- service renewal through the cart;
- auto-renewal from the personal account.
The following actions remain available with a credit limit blocked:
- personal account topup;
- auto-renewal by means of saved payment methods.
The debt is displayed in the client area:
- on the main page;
- in the page header.
You will be notified at the time of billing. If the payment is not received, you will receive notifications:
- three days before the due date;
- the day after the due date;
- five days before the blocking date;
- on the blocking day.
Payment and unblocking
Payment methods for unpaid service invoices:
History and invoices are available under Finance and documents.
Blocked services, for which auto-renewal from the personal account is configured, will be enabled automatically once the overdue payment is received.
If you have unpaid debt, you can contact our support service to activate a deferred payment.
Invoice information
Invoices issued for unpaid expenses can have one of three statuses:
- payable — the invoice has been issued;
- partly paid — a part of expenses in the invoice has been paid;
- fully paid — all expenses in the invoice have been paid.
Invoice statuses:
- Invoice issued.
The following are displayed on the dashboard:
-
- schedule with details of credit limit expenses;
- details of the invoice issued indicating the due dates;
- information about service blocking in case of payment overdue.
- Invoice not paid until grace period expiry date.
Amounts displayed on the dashboard:- available — balance of available credit limit;
- overdue — amount of unpaid invoices;
- not paid — amount of expenses for services purchased on credit after the first issued invoice
- Debt not paid.
A message is displayed on the dashboard: "Renewal and purchase of services are blocked until the debt is paid in full”.
