"Remote operation timeout” error

When opening a service in BILLmanager, an error may occur:

2022-09-13 09:17:09 Starting the preparation process
2022-09-13 09:17:09 Staring the command to create a virtual server
2022-09-13 09:17:25 Error (type: 'Remote operation timeout'; object: ''; value: '' ()
2022-09-13 09:17:25 Error: No suitable processing module (type: 'no_suitable_module'; object: ''; value: '';

The error indicates that BILLmanager was unable to contact the processing module when it opened the service.

For troubleshooting and solutions:

1. Check the processing module. Enter Integration → Processing modules → select a processing module → click Edit. In the Integration Settings block, check the format in which the URL is specified. It is recommended to specify the full address of the processing module so that a connection timeout error does not occur.

2. Specify the full URL address. For example, instead of https://platformip.com:1500 specify https://platformip.com:1500/vmmgr.
   

   A screenshot of the URL field filled in correctly