To protect against spam messages in BILLmanager tickets, set a limit on the number of messages per hour. A message will be considered as a new support message as well as a message in already created tickets.
There are two ways to set limits:
- in provider settings — limits for all users;
- in user settings — limits will only apply to a particular user.
Limit for all users
To set the limit for all users, go to Provider → Providers → Support incidents block. Enter the required number of messages in the Message limit field. For an unlimited number of messages, leave this field blank.
Limit on the number of messages for all users
Limit for a particular user
To set the limit for a particular user, go to Clients → Users → select the user → Edit → Support incidents configuration block. Enter the required number of messages in the Message limit field. For an unlimited number of messages, leave this field blank.
Limit on the number of messages for a particular user