Function: abuse_task
Result: the list of elements
Abuse list
Access level: admin
- id — Id
- ticket — Request
- subject — Subject
- opendate — Creation date
- deadline — Deadline
- account — Client
- author — initiator
- score — Number of scores
- status — Status
- action — Function
Close abuse
Function: abuse_task.finish
Close abuse
Access level: admin
Parameters:
- elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of abuse_task function.
Result: successful operation or error message
Drill down to User panel
Function: abuse_task.su
Drill down to User panel
Access level: admin
Set a filter by the selected client
Function: abuse_task.setfilter
Set a filter by the selected client
Access level: admin
Abuse
Function: abuse_task.edit
Access level: admin
The function is simultaneously used to view object's parameters, to change an object, and create new one.
View object's parameters:
- Parameters:
- elid — unique identifier (id element of abuse_task function)
- Result: object parameters list
Create an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- additional query parameters ...
- Result: successful operation or error message
Change an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- elid — unique identifier (id element of abuse_task function)
- additional query parameters ...
- Result: successful operation or error message
The list object's parameters or additional query parameters (see above):
- subject — Subject. Subject
- account — Client . This abuse issue is associated with the selected client
- score — Number of scores . Number of abuse scores
- action — Action. Select the action that should be taken if there is no response from client
- abuse_item — Service. Select a service related to this abuse. This service will be selected for a new ticket
- user_responsible — Department. The ticket will be assigned to this department
- user_deadline_responsible — Department. Select a department to redirect a ticket if a client doesn't send any response
- deadline_date — Correction date. The issue must be resolved by this date
- deadline_time — Correction time. The issue should be resolved by this time
- message — Message. Email that will be sent to the client. This email will be the first in the tickets
- score_note — Comment. Enter additional information
Set filter.
abuse_task.filter
Delete
Function: abuse_task.delete
Delete
Access level: admin
Parameters:
- elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of abuse_task function.
Result: successful operation or error message