BILLmanager includes a Support center module which allows a company to provide support to its clients via a ticket system. A company can provide paid support and set ticket response time.
Overview:
A client can submit a ticket in BILLmanager → Support → Support tickets. He can choose a department that the ticket will be sent to, enter a subject of his question, and describe the issues. He can also choose a service his question is associated with.
After the client has sent the ticket, it will be displayed in the Tickets section. When a staff member sends a reply, the system will inform the client about new posts on the ticket, and the ticket status will change into "New replies”. The ticket will be closed in the Admin area and will be displayed again when the client sends a new reply.
Once the issue is resolved, the client can move the ticket to archive in the All tickets section. The archive contains all the tickets that the client has sent since his registration in the Client area.