Function: paidsupport
Result: the list of elements
Per-incident support
Access level: admin
- ticket_usage — Usage
- id — Id
- pricelist — Tariff plan
- account — Client
- project — Provider
- datacentername — Data center
- processingmodule — Processing module
- createdate — Creation date
- expiredate — End date
- autoprolong — Auto renewal
- status_msg — Status
- item_status — Status
- cost — Price
Order a new service
Function: paidsupport.order
Order a new service
Access level: user
Delete the selected services
Function: paidsupport.delete
Delete the selected services
Access level: admin
Parameters:
- elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of paidsupport function.
Result: successful operation or error message
Purchase support incidents
Function: paidsupport.edit
Access level: admin
The function is simultaneously used to view object's parameters, to change an object, and create new one.
View object's parameters:
- Parameters:
- elid — unique identifier (id element of paidsupport function)
- Result: object parameters list
Create an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- additional query parameters ...
- Result: successful operation or error message
Change an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- elid — unique identifier (id element of paidsupport function)
- additional query parameters ...
- Result: successful operation or error message
The list object's parameters or additional query parameters (see above):
- processingmodule — Processing module. Processing module
- autoprolong — Auto renewal. Select a period to automatically renew the service upon expiration
- createdate — Order date . Date when the service was ordered
- opendate — Creation date. Activation date
- expiredate — Expiration date. Validity period
- scheduledclose — . (Optional parameter. To enable the option click "on".) Service will be deleted after paid period
- reboot — . (Optional parameter. To enable the option click "on".) Reboot server to apply changes
- note — Comment. Enter any information related to the service. It will be displayed only to administrators
- noexpense — . (Optional parameter. To enable the option click "on".) Select the check box if you don't want to charge/refund a client if his service resources have been changed
Set filter.
paidsupport.filter
Service activation
Function: paidsupport.open
Access level: admin
The function is simultaneously used to view object's parameters, to change an object, and create new one.
View object's parameters:
- Parameters:
- elid — unique identifier (id element of paidsupport function)
- Result: object parameters list
Create an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- additional query parameters ...
- Result: successful operation or error message
Change an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- elid — unique identifier (id element of paidsupport function)
- additional query parameters ...
- Result: successful operation or error message
The list object's parameters or additional query parameters (see above):
- processingmodule — Processing module. Processing module for this service
Resume
Function: paidsupport.resume
Resume
Access level: admin
Parameters:
- elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of paidsupport function.
Result: successful operation or error message
Suspend
Function: paidsupport.suspend
Suspend
Access level: admin
Parameters:
- elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of paidsupport function.
Result: successful operation or error message
Set a filter by the selected client
Function: paidsupport.setfilter
Set a filter by the selected client
Access level: admin
Drill down to User panel
Function: paidsupport.su
Drill down to User panel
Access level: admin