Function: ticket_all
Result: the list of elements
All tickets
Access level: admin
- id — Id
- name — Subject
- client — Client
- date_start — Date submitted
- last_message — Last reply
- last_activity — Last response
- responsible — Responsible
- project_name — Provider
- tstatus — Status
- props — Properties
Drill down to User panel
Function: ticket_all.su
Drill down to User panel
Access level: admin
Set a filter by the selected client
Function: ticket_all.setfilter
Set a filter by the selected client
Access level: admin
Name
Function: ticket_all.message
Result: the list of elements
List of ticket messages
Access level: admin
- id — Id
- message — Message
- date_post — Expense date
- message_user — User
Ticket
Function: ticket_all.edit
Access level: admin
The function is simultaneously used to view object's parameters, to change an object, and create new one.
View object's parameters:
- Parameters:
- elid — unique identifier (id element of ticket_all function)
- Result: object parameters list
Create an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- additional query parameters ...
- Result: successful operation or error message
Change an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- elid — unique identifier (id element of ticket_all function)
- additional query parameters ...
- Result: successful operation or error message
The list object's parameters or additional query parameters (see above):
- name — Name. Enter a name for this payment method
- ticket_item — .
- ticket_project_select — .
- client_department — .
- item — .
- client_priority — .
- priority — .
- message — .
-
show_optional — Optional parameter. To enable the option click "on". Additional query settings will be displayed. For example, this parameter is used to create a query with an attached file. You can only transfer a file by making a local call to cURL on the server. The REST API method cannot pass a file to the address.
Example of the command "Create a request with an attached file"curl -F 'auth=authkey' -F 'func=ticket_all.edit' -F 'subject=test' -F 'ticket_account=3' -F 'message=hello' -F 'out=json' -F 'sok=ok' -F 'show_optional=on' -F 'file_1=@/usr/local/mgr5/cgi/test_out.txt' -k https://domain.com:1500/billmgrComments to the command - note_message — .
- ticket_expense — .
- high_priority — . (Optional parameter. To enable the option click "on".)
- low_priority — . (Optional parameter. To enable the option click "on".)
- incident_count — Support incidents . Number of incidents deducted from the client's account for this ticket. Enlarging this number will deduct additional incidents, decreasing the number will return incidents to the client's account
- show_abuse — . (Optional parameter. To enable the option click "on".)
- score — .
- action — Action. Select the action that should be taken, if the client fails to resolve the issue
- deadline_date — Date when the issue should be resolved. Abuse issue should be resolved by this date
- deadline_time — Time. Abuse issue should be resolved by this time
- score_note — .
Add this ticket to Favorites and keep track of its history
Function: ticket_all.favorite
Add this ticket to Favorites and keep track of its history
Access level: admin
Parameters:
- elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of ticket_all function.
Result: successful operation or error message
Delete this ticket from the system
Function: ticket_all.delete
Delete this ticket from the system
Access level: admin
Parameters:
- elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of ticket_all function.
Result: successful operation or error message
Set filter.
ticket_all.filter