Schedule (ticket_schedule)

Function: ticket_schedule

Result: the list of elements

Schedule

Access level: admin

• id — Id

• locale_name — Name

• project — Provider

• schedule — Schedule

• attitude — Client characteristics

• priority — Ticket priority

• user_department — Department

• account_group — Client group

Delete

Function: ticket_schedule.delete

Delete

Access level: admin

Parameters:

• elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of ticket_schedule function.

Result: successful operation or error message

Set filter.

ticket_schedule.filter

Schedule settings

Function: ticket_schedule.edit

Access level: admin

The function is simultaneously used to view object's parameters, to change an object, and create new one.

View object's parameters:

• Parameters:
  • elid — unique identifier (id element of ticket_schedule function)
• Result: object parameters list

Create an object:

• Parameters:
  • sok — the parameter must not be empty, generally "ok".
  • additional query parameters ...
• Result: successful operation or error message

Change an object:

• Parameters:
  • sok — the parameter must not be empty, generally "ok".
  • elid — unique identifier (id element of ticket_schedule function)
  • additional query parameters ...
• Result: successful operation or error message

The list object's parameters or additional query parameters (see above):

• type — Rule. Schedule rules. You cannot change them after creation

• comparison — Comparison. Comparison conditions

• value — Value. Parameter value

• amount — Amount. Amount

• project — Provider. Select a provider this schedule is associated with. You cannot change it after creation

• pricelist — Tariff plan. Service tariff plan

• pricelist_addon — Add-on. Tariff plan add-ons

• enumerationitem — Parameter value. Ordered value for the enumeration

• account_client — Client. The schedule will be applied to the selected client

• account_group — Client group. A group of clients for which you are creating the schedule

• attitude — Client characteristics. Characteristics of the client who submitted the trouble ticket

• priority — Ticket priority. Enter the ticket priority

• user_department — Department. Department that this ticket is assigned to

• time_schedule — Response time. Ticket response time

• highpriority — . (Optional parameter. To enable the option click "on".) Put this ticket at the beginning of the queue