Function: clientticket
Result: the list of elements
Support tickets
Access level: user
- id — Id
- name — Subject
- last_message — Last updated
- wait_time — Delay
- create_user — Author
- tstatus — Status
Set filter.
clientticket.filter
Buy support incidents to contact technical support
Function: incident
Buy support incidents to contact technical support
Access level: user
Support ticket
Function: clientticket.edit
Access level: user
The function is simultaneously used to view object's parameters, to change an object, and create new one.
View object's parameters:
- Parameters:
- elid — unique identifier (id element of clientticket function)
- Result: object parameters list
Create an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- additional query parameters ...
- Result: successful operation or error message
Change an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- elid — unique identifier (id element of clientticket function)
- additional query parameters ...
- Result: successful operation or error message
The list object's parameters or additional query parameters (see above):
- name — Subject. The ticket subject contains a brief description of the support ticket
- ticket_item — Service. Select a service related to your question
- ticket_project_select — Provider. Select a provider associated with the ticket
- client_department — Department. Select the provider's department to assign the ticket
- item — Service. Select a service related to your question
- client_priority — Priority. Ticket priority
- priority — Priority. Ticket priority
- message — Text. Enter the text of the message you want to send
- show_optional — . (Optional parameter. To enable the option click "on".) Show additional configuration options for this ticket
- note_message — .
- ticket_expense — Support fee . Amount that will be charged from the client's account
- high_priority — . (Optional parameter. To enable the option click "on".) Place the ticket to the to of the queue
- low_priority — . (Optional parameter. To enable the option click "on".) Raised priority will be reset for this ticket
- incident_count — .
- show_abuse — . (Optional parameter. To enable the option click "on".) Show abuse registration parameters
- score — Number of scores . Number of abuse scores
- action — Function.
- deadline_date — .
- deadline_time — .
- score_note — Comment. Enter additional information
Move to archive
Function: clientticket.archive
Move to archive
Access level: user
Parameters:
- elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of clientticket function.
Result: successful operation or error message