Function: ticket
Result: the list of elements
Support tickets
Access level: admin
- id — Id
- ticket — Ticket
- name — Subject
- client — Client
- delay — Delay
- date_start — Date submitted
- deadline — Remaining time
- responsible — Responsible
- project — Provider
- queue — Queue
- location — Location
- props — Properties
Unblock this ticket
Function: ticket.unblock
Unblock this ticket
Access level: admin
Parameters:
- elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of ticket function.
Result: successful operation or error message
Name
Function: ticket.message
Result: the list of elements
List of ticket messages
Access level: admin
- id — Id
- message — Message
- date_post — Expense date
- message_user — User
Edit the selected message
Function: ticket.message.edit
Access level: admin
The function is simultaneously used to view object's parameters, to change an object, and create new one.
View object's parameters:
- Parameters:
- plid — parent list unique identifier (id element of ticket function).
- elid — unique identifier (id element of ticket.message function)
- Result: object parameters list
Create an object:
Parameters:
- sok — the parameter must not be empty, generally "ok".
- plid — parent list unique identifier (id element of ticket function).
- additional query parameters ...
- Result: successful operation or error message
Change an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- plid — parent list unique identifier (id element of ticket function).
- elid — unique identifier (id element of ticket.message function)
- additional query parameters ...
- Result: successfull operation or error message
The list object's parameters or additional query parameters (see above):
- message — Message. Message body
Split this ticket into two tickets starting from the selected message
Function: ticket.split
Split this ticket into two tickets starting from the selected message
Access level: admin
Parameters:
- elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of ticket.message function.
Result: successful operation or error message
Hide the message from the client
Function: ticket.message.delete
Hide the message from the client
Access level: admin
Parameters:
- elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of ticket.message function.
Result: successful operation or error message
Set filter.
ticket.filter
Add this ticket to Favorites and keep track of its history
Function: ticket.favorite
Add this ticket to Favorites and keep track of its history
Access level: admin
Parameters:
- elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of ticket function.
Result: successful operation or error message
Drill down to User panel
Function: ticket.su
Drill down to User panel
Access level: admin
Ticket
Function: ticket.edit
Access level: admin
The function is simultaneously used to view object's parameters, to change an object, and create new one.
View object's parameters:
- Parameters:
- elid — unique identifier (id element of ticket function)
- Result: object parameters list
Create an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- additional query parameters ...
- Result: successful operation or error message
Change an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- elid — unique identifier (id element of ticket function)
- additional query parameters ...
- Result: successful operation or error message
The list object's parameters or additional query parameters (see above):
- name — Subject. The ticket subject contains a brief description of the support ticket
- ticket_item — Service. Select a service related to your question
- ticket_project_select — Provider. Select a provider associated with the ticket
- client_department — Department. Select the provider's department to assign the ticket
- item — Service. Select a service related to your question
- client_priority — Priority. Ticket priority
- priority — Priority. Ticket priority
- message — .
- show_optional — . (Optional parameter. To enable the option click "on".) Show additional configuration options for this ticket
- note_message — .
- ticket_expense — Support fee . Amount that will be charged from the client's account
- high_priority — . (Optional parameter. To enable the option click "on".) Place the ticket to the to of the queue
- low_priority — . (Optional parameter. To enable the option click "on".) Raised priority will be reset for this ticket
- incident_count — Support incidents . Number of incidents deducted from the client's account for this ticket. Enlarging this number will deduct additional incidents, decreasing the number will return incidents to the client's account
- show_abuse — . (Optional parameter. To enable the option click "on".) Show abuse registration parameters
- score — Number of scores . Number of abuse scores
- action — Function.
- deadline_date — .
- deadline_time — .
- score_note — Comment. Enter additional information
Close ticket (delete from the queue)
Function: ticket.delete
Close ticket (delete from the queue)
Access level: admin
Parameters:
- elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of ticket function.
Result: successful operation or error message
Set a filter by the selected client
Function: ticket.setfilter
Set a filter by the selected client
Access level: admin