Function: ticket_favorite
Result: the list of elements
Favorite Tickets
Access level: admin
- id — Id
- name — Name
- client -
- last_message — Last reply
- responsible — Responsible
- project_name — Provider
- tstatus — Status
- props -
Remove from the list of Favorite Tickets
Function: ticket_favorite.delete
Remove from the list of Favorite Tickets
Access level: admin
Parameters:
- elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of ticket_favorite function.
Result: successful operation or error message
Set filter.
ticket_favorite.filter
Ticket
Function: ticket_favorite.edit
Access level: admin
The function is simultaneously used to view object's parameters, to change an object, and create new one.
View object's parameters:
- Parameters:
- elid — unique identifier (id element of ticket_favorite function)
- Result: object parameters list
Create an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- additional query parameters ...
- Result: successful operation or error message
Change an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- elid — unique identifier (id element of ticket_favorite function)
- additional query parameters ...
- Result: successful operation or error message
The list object's parameters or additional query parameters (see above):
- name — Name. Enter a name for this payment method
- ticket_item — .
- ticket_project_select — .
- client_department — .
- item — .
- client_priority — .
- priority — .
- message — .
- show_optional — . (Optional parameter. To enable the option click "on".)
- note_message — .
- ticket_expense — .
- high_priority — . (Optional parameter. To enable the option click "on".)
- low_priority — . (Optional parameter. To enable the option click "on".)
- incident_count — .
- show_abuse — . (Optional parameter. To enable the option click "on".)
- score — .
- action — Action. Select the action that should be taken, if the client fails to resolve the issue
- deadline_date — Date when the issue should be resolved. Abuse issue should be resolved by this date
- deadline_time — Time. Abuse issue should be resolved by this time
- score_note — .
Drill down to User panel
Function: ticket_favorite.su
Drill down to User panel
Access level: admin
Set a filter by the selected client
Function: ticket_favorite.setfilter
Set a filter by the selected client
Access level: admin