Open tickets (ticket_open)

Function: ticket_open

Result: the list of elements

Open tickets

Access level: admin

• id — Id

• name — Subject

• client — Client

• date_start — Date submitted

Close ticket (delete from the queue)

Function: ticket_open.delete

Close ticket (delete from the queue)

Access level: admin

Parameters:

• elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of ticket_open function.

Result: successful operation or error message

Ticket

Function: ticket_open.edit

Access level: admin

The function is simultaneously used to view object's parameters, to change an object, and create new one.

View object's parameters:

• Parameters:
  • elid — unique identifier (id element of ticket_open function)
• Result: object parameters list

Create an object:

• Parameters:
  • sok — the parameter must not be empty, generally "ok".
  • additional query parameters ...
• Result: successful operation or error message

Change an object:

• Parameters:
  • sok — the parameter must not be empty, generally "ok".
  • elid — unique identifier (id element of ticket_open function)
  • additional query parameters ...
• Result: successful operation or error message

The list object's parameters or additional query parameters (see above):

• name — Subject. The ticket subject contains a brief description of the support ticket

• ticket_item — Service. Select a service related to your question

• ticket_project_select — Provider. Select a provider associated with the ticket

• client_department — Department. Select the provider's department to assign the ticket

• item — Service. Select a service related to your question

• client_priority — Priority. Ticket priority

• priority — Priority. Ticket priority

• message — .

• show_optional — . (Optional parameter. To enable the option click "on".) Show additional configuration options for this ticket

• note_message — .

• ticket_expense — Support fee . Amount that will be charged from the client's account

• high_priority — . (Optional parameter. To enable the option click "on".) Place the ticket to the to of the queue

• low_priority — . (Optional parameter. To enable the option click "on".) Raised priority will be reset for this ticket

• incident_count — .

• show_abuse — . (Optional parameter. To enable the option click "on".) Show abuse registration parameters

• score — Number of scores . Number of abuse scores

• action — Function.

• deadline_date — .

• deadline_time — .

• score_note — Comment. Enter additional information