Function: department
Result: the list of elements
Departments
Access level: admin
- id — Id
- locale_name — Name
- orderpriority — Sort
- status — Status
Staff member
Function: department.employee
Result: the list of elements
Staff members
Access level: admin
- id — Id
- employee — Staff member
- realname — Full name
- status — Status
Unassign this staff member from the department
Function: department.employee.suspend
Unassign this staff member from the department
Access level: admin
Parameters:
- elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of department.employee function.
Result: successful operation or error message
Assign this member into the selected department
Function: department.employee.resume
Assign this member into the selected department
Access level: admin
Parameters:
- elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of department.employee function.
Result: successful operation or error message
Create a task
Function: task.simple.create
Access level: admin
The function is simultaneously used to view object's parameters, to change an object, and create new one.
View object's parameters:
- Parameters:
- elid — unique identifier (id element of department function)
- Result: object parameters list
Create an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- additional query parameters ...
- Result: successful operation or error message
Change an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- elid — unique identifier (id element of department function)
- additional query parameters ...
- Result: successful operation or error message
The list object's parameters or additional query parameters (see above):
- specification — Description. Describe this task
Name
Function: department.rights
Result: the list of elements
Rights
Access level: admin
- access — Access
- caption — Name
- access — Access
Partial access is given to the list elements. Set the list filter. Excluded records will be unavailable
Function: department.rights.hardfilter
Partial access is given to the list elements. Set the list filter. Excluded records will be unavailable
Access level: admin
Set filter.
department.rights.filter
Resume
Function: department.rights.resume
Resume
Access level: admin
Suspend
Function: department.rights.suspend
Suspend
Access level: admin
Move the selected department one line up
Function: department.up
Move the selected department one line up
Access level: admin
Delete
Function: department.delete
Delete
Access level: admin
Parameters:
- elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of department function.
Result: successful operation or error message
Move the selected department one line down
Function: department.down
Move the selected department one line down
Access level: admin
Edit properties of the selected department
Function: department.edit
Access level: admin
The function is simultaneously used to view object's parameters, to change an object, and create new one.
View object's parameters:
- Parameters:
- elid — unique identifier (id element of department function)
- Result: object parameters list
Create an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- additional query parameters ...
- Result: successful operation or error message
Change an object:
- Parameters:
- sok — the parameter must not be empty, generally "ok".
- elid — unique identifier (id element of department function)
- additional query parameters ...
- Result: successful operation or error message
The list object's parameters or additional query parameters (see above):
- name — Name. Enter the name for the department
- working_plan — Business hours. Enter business hours. If not specified, the department works 24x7
- support_department — . (Optional parameter. To enable the option click "on".) Clients can select this department when submitting a new support ticket
- language — Task localization . Select localization that will be used for generating messages for members of this department
- project — Available to clients of the selected provider. Clients of the selected provider can choose this department when submitting a trouble ticket
- head — Head of department. Head of the technical support department
- realname — Ticket category description. This name will be shown to clients when submitting a new ticket
- orderpriority — Sort. Department priority in the ticket creation form
- support_require — . (Optional parameter. To enable the option click "on".) This option enables automatic ticket charging from clients during sending the ticket to other department. If there are no tickets left and it's impossible to purchase them, department will not be shown in the list
Set filter.
department.filter